Valet Damage & Loss Claims
File a Claim
Parking Management Services of America (PMSA) is committed to reviewing reported incidents promptly and fairly. If you believe your vehicle or personal property was damaged or lost in connection with our services, please complete the claim form below. If you are unable to access or submit the form while on-site, notify the on-duty valet representative before departing. Then the incident can be documented through an alternative reporting procedure.
Our Claims Policy
Parking Management Services of America is fully licensed and insured. We are committed to resolving legitimate claims promptly and fairly. Customers should inspect their vehicles upon retrieval and immediately report any visible or reasonably discoverable damage or loss to the on-duty valet representative before leaving the valet delivery area. Where required by the applicable Valet Parking Terms & Conditions of Entry, customers must complete and submit this claim form before departure.
Coverage
PMSA carries comprehensive general liability and garage keepers insurance covering vehicle damage that occurs while your vehicle is in our care, custody, and control during valet operations.
Response Timeline
All claims are acknowledged within 2 business days of submission. Investigation and resolution typically takes 5–10 business days depending on the complexity of the claim.
Pre-Existing Damage
Our attendants conduct a walk-around inspection and note pre-existing damage on the valet ticket at the time of vehicle intake. Claims for pre-existing damage cannot be accepted.
Personal Property
PMSA is not responsible for personal items left in vehicles. We recommend removing valuables before surrendering your vehicle to our attendants.
What to Include With Your Claim
To process your claim as quickly as possible, please have the following ready when you submit the form:
- Date, time, and location of the valet service
- Your valet ticket number (if retained)
- Vehicle make, model, year, and license plate
- Description of the damage or missing item
- Photos of the damage (attach or email separately)
- Repair estimate or receipt (if already obtained)
- Your contact name, phone number, and email
Submit Your Claim
Complete the form below and a PMSA representative will contact you within 2 business days. Claim Submission Acknowledgment: By submitting this form, I confirm that the information provided is accurate and complete to the best of my knowledge. Moreover, I understand that PMSA may contact me to request additional information or documentation necessary to investigate the reported incident. I acknowledge that submission of this form does not establish or constitute an admission of liability by PMSA, the property owner, or any other party. As a result, my claim will be reviewed in accordance with applicable law and any legally enforceable terms governing the services provided. I understand that my personal information will be used for claims administration and related lawful purposes, as described in PMSA’s Privacy Policy.
Prefer to Speak With Someone?
Call our office directly at 1-800-552-7275 or 818-546-8586, Monday through Friday, 9 AM – 5 PM PST.